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Prepare residence, people, geography and care priorities.
Start this enquiry
About
Contact & support
Start with a general question. For confidential documents or medical disclosures, ask the team for the appropriate approved channel before sending anything.
What brings you here?
Existing quotation
Ask which current documents and accepted terms need clarification. Do not send identifiers in the initial message.
Ask about thisReview my policy
Arrange an adviser review and ask for an approved document channel.
Start this enquiryCorrect factual information
Share the page URL, specific statement and an official public source. No private medical details.
Ask about thisBusiness or partnership enquiry
Introduce the enquiry without client data. No partnership or appointment is implied.
Ask about thisClaims, renewals or existing cover
For urgent treatment use the insurer assistance line. Ask how to share claim or renewal questions through an approved channel.
Ask about thisPrepare your enquiry
- Residence, nationality, ages, planned dates and destinations.
- Whether you need ongoing care, temporary health cover or unexpected-trip protection.
- Preferred area, hospital/outpatient modules and a deductible you can sustain.
- For existing cover: the plan name and the question you want clarified, without policy identifiers or medical details.
Coverage in detail
01Claims questions
For emergencies, seek medical care and contact the insurer’s assistance line, not a general broker chat. For a claim query, keep the claim reference, submission date, documents requested and written decision available. Ask for an approved channel before sharing identifiers or reports. Adviser assistance does not guarantee claim payment.
02Renewal and relocation questions
Have your renewal date, current benefit schedule, proposed changes and intended residence ready. Ask about medical continuity and any fresh underwriting before switching. Do not cancel current cover until replacement acceptance and start date are confirmed; no automated renewal shopping is promised on this site.
03Service concerns and complaints
Request the applicable complaint procedure and a written response. Insurer claims appeals and service complaints can involve different entities and deadlines. Confirm the relevant dispute body’s jurisdiction before escalating; no unverified contact or response-time promise is supplied here.
Offices and availability
The company website describes teams or hubs in Paris, Singapore, Hong Kong and Shanghai. Physical addresses, the entity responsible in each location, additional local registrations and office hours require confirmation. No Dubai office, walk-in availability or response-time guarantee is stated. Use WhatsApp to ask about the appropriate team.
Company contact source checked 18 October 2026; not independent office or regulatory verification. Company contact page · Team and regulatory information