About ExpatMedicare

A Quarter Century of
Global Protection.

Since 2001, we have been navigating the global insurance market to protect what matters most. As your digital broker, we combine 25 years of traditional brokerage expertise with modern, instant technology.

In Business Globally·Protecting Individuals & Families
Our Purpose

Why Expat Medicare Exists

Living across borders should be an enriching adventure—not an administrative nightmare. We exist to eliminate the confusion, hidden fine print, and overwhelming jargon of international healthcare. We empower expatriates, global families, and multinational organizations with clarity, security, and unbiased advice.

ExpatMedicare Team Collaboration

"Our commitment is simple: to be the trusted human advocate in your corner, ensuring you never navigate global healthcare alone."

Service Philosophy

Client-Centric Fiduciary Commitment

We work for you, not the insurance carriers.

Unbiased Advice
01

100% Unbiased Independence

As licensed independent brokers, we have no allegiance to any single carrier. Our recommendations are driven strictly by your health needs and budget.

Tailored Coverage
02

Zero Advisory Fees

Our consulting, policy comparison, and ongoing advocacy are 100% free of charge. You pay exact insurer direct rates with all our expert support included.

Lifelong Advocacy
03

Lifetime Client Advocacy

Our job starts—not ends—when your policy is issued. We stand by you during hospital stays, claims processing, and annual plan renewals.

Why Choose Us

What Makes Us Different

Human Wisdom + Digital Speed

Human Wisdom + Digital Speed

We pair dedicated, licensed human advisors with instant AI rating engines and central digital portals for effortless policy management.

Deep Cross-Border Expertise

Deep Cross-Border Expertise

25+ years navigating complex global healthcare rules, CFE top-up integration for French expats, and local compliance in EU, Asia, & Middle East.

Proactive Claims Defense

Proactive Claims Defense

When insurers stall or dispute claims, our dedicated claims specialists step in to fight on your behalf and secure your reimbursements.

Annual Renewal Audits

Annual Renewal Audits

We benchmark your policy every year to prevent unfair rate spikes and ensure your plan keeps pace with your evolving lifestyle.

Modern Brokerage

Human Advice + Digital Tools

Technology handles the administrative paperwork so our human advisors can focus on what matters most: listening to your story and protecting your family.

Licensed Human Advisor
Human Advisory

Personal Licensed Advisor

Direct human access to senior brokers who understand global medical markets, underwriting nuances, and cross-border family protection.

  • Dedicated licensed broker contact
  • Deep medical history & underwriting advice
  • Direct WhatsApp & phone consultation
Digital Ecosystem Portal
Digital Ecosystem

Instant AI & Digital Ecosystem

Proprietary rating OS, instant multi-insurer comparison, centralized digital insurance wallet, and automated renewal alerts.

  • Instant rating engine & plan comparison
  • Centralized Digital Insurance Wallet
  • Automated claim tracking & renewal alerts
Global Health Mastery

International Health Insurance Expertise

Navigating International Private Medical Insurance (IPMI) requires specialized global knowledge. We provide comprehensive guidance across:

CFE & Social Security Integration

CFE & Social Security Integration

Seamless top-up coordination with Caisse des Français de l'Étranger (CFE) and national health systems to prevent expensive coverage gaps.

Global Direct Billing Networks

Global Direct Billing Networks

Access to cashless hospital admission across 1.5 million+ medical providers, clinics, and specialists worldwide.

Multi-Jurisdictional Regulation

Multi-Jurisdictional Regulation

Licensed compliance across MAS (Singapore), ORIAS (France), and insurance authorities across Europe, Asia-Pacific, and the Middle East.

Lifecycle Advocacy

Post-Sale, Claims & Renewal Support

Buying insurance is just the beginning of our relationship. We provide continuous support at every stage of your global journey.

Pre-Authorization Assistance
Phase 01

Pre-Authorization Assistance

Fast-tracking Guarantee of Payment (GOP) letters for planned surgeries, hospital stays, and specialist treatments so you never pay out of pocket unexpectedly.

Claims & Dispute Resolution
Phase 02

Claims & Dispute Resolution

Filing complex medical claims, tracking reimbursements, and challenging administrative delays or unfair rejections directly with carrier management.

Annual Renewal Optimization
Phase 03

Annual Renewal Optimization

Auditing annual rate adjustments, re-evaluating medical history rules, and switching plans smoothly if better market alternatives emerge.

Leadership & Advisory Team

Meet Our Advisors & Support Team

Have our dedicated international insurance specialists right beside you. With licensed advisory hubs in Singapore, Paris, Shanghai, and Hong Kong, our team's job is to expertly shoulder your insurance load and provide personalized 24/7 support for individuals, expat families, and global companies.

Get in Touch
MARGARET FERTÉ — ExpatMedicare
Global Leadership
MARGARET FERTÉ
Chief Executive Officer & Co-Founder
Senior Insurance Executive · 20+ Yrs Exp.
ORIAS France / MAS Singapore Licensed Broker
DAMIEN FERTÉ — ExpatMedicare
Founding Partner
DAMIEN FERTÉ
Founder & Executive Director
Founder & Executive Director · 18+ Yrs Exp.
Financial Risk & Compliance Governance
JEAN-MARC HERBET — ExpatMedicare
Advisory Specialist
JEAN-MARC HERBET
Senior Insurance Adviser
Senior Insurance Adviser · 25+ Yrs Exp.
Licensed International Insurance Adviser
TRISTAN SMALL — ExpatMedicare
Global Advisory Specialist
TRISTAN SMALL
International Insurance Adviser
International Insurance Adviser · 20+ Yrs Exp.
Licensed International Insurance Specialist
NANCY LIN — ExpatMedicare
Shanghai Hub
NANCY LIN
General Manager, Greater China
General Manager China · 15+ Yrs Exp.
CBIRC Registered Advisory Specialist
WILLIAM ZHU — ExpatMedicare
Operations & Claims
WILLIAM ZHU
Head of Customer Service
Head of Client Servicing · 12+ Yrs Exp.
Certified Senior Client Operations Specialist
SAJINI RAJANAYAKE — ExpatMedicare
Client Support
SAJINI RAJANAYAKE
Senior Executive - Client Servicing
Senior Client Servicing Specialist · 8+ Yrs Exp.
International Policy Management Specialist
PRITHIKA T. — ExpatMedicare
Client Advisory
PRITHIKA T.
Customer Service Specialist
Client Support & Advisory Specialist
Licensed Health Advisory Representative
ELAINE WANG — ExpatMedicare
Client Concierge
ELAINE WANG
Customer Service Specialist
Client Relationship Specialist
Regional Insurance Operations Representative
JOHN ZONG — ExpatMedicare
Expat Advisory
JOHN ZONG
Customer Service Specialist
Expat Health Insurance Specialist
Certified Client Support Officer
THEA WENG — ExpatMedicare
Client Relations
THEA WENG
Customer Service Specialist
Client Advisory Representative
International Client Relations Officer
Global Footprint

Our Offices Around the World

Paris, France
European Headquarters

Paris, France

Serving our European and global expat network with comprehensive offshore solutions.

Shanghai, China
Mainland China Hub

Shanghai, China

Managing cross-border business benefits and local onshore protection programs.

Dubai (UAE)
Middle East Hub

Dubai (UAE)

Delivering international health insurance and comprehensive regional benefits across the Middle East.

Singapore
Southeast Asia Hub

Singapore

Providing premium IPMI and regional wealth protection strategies for active professionals.

100% Independent Advice

We work for you, not the insurance companies.

Licensed & Fully Regulated

Fully compliant across all major global financial hubs.

24/7 Global Claims Support

Dedicated human assistance whenever and wherever you need it.

Ready to Protect What Matters Most?

Get 100% unbiased expert advice from our licensed brokers. Compare 100+ global health plans in minutes.